One integrated suite for voice and digital customer interactions, with IVR to route them and CRM sync to keep every record current.
MBT’s Call Center Solution is an integrated communication suite for handling customer interactions. Voice and digital conversations are managed together, rather than in separate tools for each channel.
IVR directs incoming callers, and CRM sync keeps customer records in step with the conversations your team has. The suite is delivered as a cloud solution.
Connect
A customer gets in touch by voice or through a digital channel.
Route
IVR guides callers through a menu and directs them to the right place.
Handle
Your team takes the conversation from one integrated suite.
Sync
The interaction is synced with your CRM, so the customer’s record stays current.
Voice and digital together
One communication suite for voice and digital customer interactions.
IVR
Interactive voice response that guides and directs incoming callers.
CRM sync
Customer interactions stay in step with your CRM records.
Cloud delivery
Delivered as a cloud solution.
- Brings customer conversations across voice and digital channels into one suite.
- Directs callers with IVR as soon as they reach you.
- Keeps CRM records in step with customer interactions.
It is an integrated communication suite for voice and digital customer interactions, with IVR and CRM sync.
Yes. The solution includes CRM sync, so customer interactions and CRM records stay in step. Contact MBT to discuss the CRM you use.
Yes. IVR is part of the solution and directs incoming callers.
Whether you are a business, organization, or operator, our team is ready to design a platform that grows with you.